Jewelry Concierge
If you have other burning questions we weren’t able to address here, feel free to email.
Products
100%! All our pieces are crafted from 9, 14, or 22-karat gold or silver—never plated. For our flagship collection, we feature stunning tanzanite and brilliant diamonds. With proper care as we recommend, these treasures are designed to bring you lasting beauty for a lifetime.
All of our pieces are handmade by artisan goldsmiths. Based in the UK with our head office in Tanzania, we will soon take you behind the scenes of our studios so you can see the meticulous process involved in creating LIMNIA pieces.
Our gold, silver, and diamonds are carefully selected from reputable international sources. Every diamond & Jewellery’s is conflict-free and ethically sourced, and we are actively tracing the origins of our gold and silver to ensure full transparency and quality.
Our collection of modular fine jewelry essentials is designed for creative customization, keeping pace with your bold and dynamic lifestyle. Crafted from high-quality gold and gemstones, these pieces are made to be worn today while helping you build a jewelry wardrobe you’ll cherish for a lifetime.
While our collection is available online, we understand the importance of experiencing jewelry firsthand. We offer detailed images, videos, and styling guides to help you envision each piece. Our modular fine jewelry is crafted from high-quality gold and gemstones, designed to be worn now and built into a versatile wardrobe you’ll cherish for years.
We love the idea of creating new designs from pieces you treasure. However, at this time, we are not offering custom redesign services.
Shipping
Our online store offers free 3–5 day shipping for UK domestic addresses. For international orders, delivery times vary by destination, and shipping costs will be calculated at checkout.
We deliver to most locations worldwide. Delivery times may vary depending on your location, but rest assured, your order will arrive safely.
Delivery times vary depending on your location. Most orders are delivered within 7–16 days from the date of purchase. We always aim to get your jewelry to you safely and as quickly as possible.
Standard: Delivery in approximately 5–8 days. Always free.
Expedited: Faster delivery in 2–3 days, available where service permits.
Express: Priority delivery in 1–2 days, available where service permits.
Once we receive your order, it will be processed promptly. Orders placed after 12 pm local time will be processed the following day. Your shipment will be sent via a reliable courier based on your location, and you will receive an email with a tracking number as soon as it’s on its way.
Yes, most of our shipments are sent with tracking, but the availability depends on the shipping service selected at checkout. Sometimes it can take a couple of days for the tracking information to update. If you need assistance, email us at customerservice.tznite@hotmail.com and we’ll help you locate your package.
We understand—mistakes happen! If your order hasn’t been shipped yet, we can usually update the address for you. Once an item has been dispatched, changes may not be possible, depending on the shipping service. Please email us as soon as possible at customerservice.tznite@hotmail.com so we can assist you.
Products
Each piece comes with detailed information on its product page. If you have additional questions or want to know more, feel free to email us at customerservice.tznite@hotmail.com and we’ll be happy to assist you.
Our jewelry is made from high-quality silver and gold alloys. These metals are generally safe for sensitive skin, but because individual allergies vary, we cannot guarantee that our pieces will not cause a reaction.
Returns & Exchanges
We’re sorry if your piece didn’t work out. You can return unused jewelry within 14 days of receiving it. Returns must be in their original packaging, in perfect condition, with proof of purchase, and accompanied by a shipping label obtained from us.
Please note that the cost of return shipping will be borne by the customer unless the jewelry is faulty, damaged, or the wrong product was sent, in which case we will cover the shipping cost upon proof.
Once we receive and inspect your return, we will refund the full purchase price to your original method of payment. Shipping charges you initially paid are non-refundable.
If you have questions about returning your pieces or need assistance, email us at customerservice.tznite@hotmail.com
Refunds typically take 5–10 business days to appear on your original payment method, depending on your bank or payment provider.
Oh no! We’re very sorry about the mix-up. We’ll make it right for you. Please email us at customerservice.tznite@hotmail.com and include your order details so we can resolve this promptly.
Return options depend on your location and the shipping service selected. If we’ve provided a return label, you can find drop-off locations and further details on the courier’s website to locate the nearest point for your return.
Billing
We accept Visa, MasterCard, and PayPal.
Your payment will be processed as soon as your order is accepted and confirmed.
Don’t worry—it happens! Here are a few steps to try:
- Make sure your card is not expired.
- Double-check that your billing details, including address and security code, are entered correctly at checkout.
- Contact your card issuer, as they may have blocked the payment for security reasons.
If you continue to experience issues, feel free to reach out to us for assistance.
Order questions
If you need to make changes, please email us as soon as possible at customerservice.tznite@hotmail.com. We’ll do our best to update your order before it is processed and shipped.
You can view your order status anytime on your My Account page. The page is updated at key stages: when your payment is processed and again when your order has been shipped.
We only accept one promo code per order. Don’t worry—there will be plenty of other opportunities to use your promo code in the future.
